Returns & Exchanges
- Custom / personalized items
- Items on sale
- Holiday related items
It is important that you measure your pets neck and compare it to the size chart, we will not accept exchanges or returns for personalized items.
If items are missing please view your USPS tracking number and open a case with your local post office. I take ALL ORDERS to our local post office the same day you receive your tracking email. If you do not have an update on your order I know as much as you do and your package is likely held up with USPS.